Back to all
Syncari Intercom Synapse


  • Marketing
  • Support
View Documentation

What is Intercom?

Intercom is a platform that specializes in improved business messaging among internal teams, external teams, and customers. It allows sales, marketing, and customer support reps to communicate more efficiently with customers and prospects using its web-based chat widget, among other channels.  With customer relationships becoming more important than ever, scaling your operations to match customer expectations is vital. More than 25,000 businesses use Intercom’s all-in-one platform to improve relationships and drive growth.

Intercom integrations

Intercom’s data model is relatively simple. While Intercom has plenty of its own integrations, it often needs to be synced with multiple tools at once, such as customer support (Jira or Zendesk) and CRM (Salesforce, HubSpot, Zoho, MS Dynamics).  With Syncari, you can integrate Intercom with multiple systems simultaneously. We call this “multi-directional sync.” Sync and merge your Intercom data with Syncari to ensure your contact and company data remain unified across all systems.

Intro to Syncari for Intercom sync

Syncari is a RevOps automation platform designed to unify data across all your go-to-market (GTM) systems.  When you need marketing and sales engagement solutions, customer success tools, data deduplication and enrichment, and more, our platform facilitates the processes you need. Using Syncari’s Merge Studio, you can cleanse, merge, and maintain your data over time. Then, you can build your own automation workflows — without code. Syncari allows your RevOps teams to sustain stateful data synchronization from start to finish, regardless of the data’s source.  The Syncari Synapse for Intercom provides bidirectional synchronization and fully supports Syncari functions and actions to these objects:
  • Contact
  • Company

Benefits of using Syncari for Intercom sync

Syncari provides a flexible conflict resolution strategy whenever multiple updates are made on the same record. Your data can be enriched, deduped, and cleansed before officially storing it in Syncari. Using our Sync Studio, you can map objects from Intercom to entities in Syncari in near real time. Any changes to records are periodically synchronized from Intercom to Syncari, and vice versa, regardless of the object and its source. Supported objects and workflow benefits include out-of-the-box dedupe, merge, lead segmentation, lead-to-account matching, and much more. These are all available with Syncari, and you can use them in the sync pipeline for contact and company data.

Get started with Syncari for Intercom

Test drive Syncari today or request a custom demo. To understand how to get going with Intercom in your Syncari instance, refer to the support setup guide.