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How Distributed Truth Powers Churn Prevention
- The product usage data imperative: user inactivity as a no-brainer churn predictor
- The mechanism for using customer health trackers to activate success and support
- The need for customer 360 to inform retention strategy
- Distributed Truth as a framework for enabling scalable churn reduction
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We were able to leverage customer usage data to create customer health scores. Those scores help us to predict upsell opportunities and get in front of potential churn."
