Safeguard Your Revenue: 4 Ways to Reduce Customer Churn
Now more than ever, preventing customer churn is vital to growth. Learn how Metadata, Dooly, Dremio and Chargebee reduce churn and increase efficiency in a rapidly changing market.
In this eBook, you’ll learn… ▹ How product usage data can be used to prevent churn ▹ How to deploy a real-time customer health score ▹ How to create 360-degree visibility ▹ How to automate customer onboarding to improve CSAT
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Increasing customer retention rates by 5% increases profits by 25% to 95%
How Distributed Truth Powers Churn Prevention
The product usage data imperative: user inactivity as a no-brainer churn predictor
The mechanism for using customer health trackers to activate success and support
The need for customer 360 to inform retention strategy
Distributed Truth as a framework for enabling scalable churn reduction
Conga Gets GTM Tech Stack to Operate as One Efficient System
Marketing Ops team builds “The New Conga” by unifying data, processes, and technologies across 37 systems to unlock post-merger hypergrowth
Top Customer 360 Platforms
Today, companies of all sizes are accumulating much larger volumes of customer data. Working with such large quantities means data is more prone to duplication, fragmentation, inconsistencies, outdatedness, and sometimes incompleteness. So, as your company grows and gains more customers, it’s increasingly important that all data remains consistent. That’s why you should use a Customer...
Coffee with Customers Ep. 4: Demostack and Customer 360
Our fourth episode of Coffee with Customers features Eric Portugal Welsh, Director of Revenue Operations at Demostack. Eric unified Jira and Salesforce to create a distributed Customer 360 across sales, customer success and product development. Demostack is not unique in that it relies on Jira for product and engineering management, and Salesforce for go-to-market programs....
We were able to leverage customer usage data to create customer health scores. Those scores help us to predict upsell opportunities and get in front of potential churn."
Senior Director of Revenue Operations, Metadata