You worked hard to earn your customer’s business, don’t let it slip away for preventable reasons. Align product usage data, communication data, and opportunity data to warn against potential customer churn.
When renewal opportunities are fewer than 90 days out and product usage drops, do you know if a customer is in danger of churning? With Syncari, connect CRM, product usage data, and communication information to let the account team and success team know about potential churn in advance.
Happy customers are active customers. Connect Syncari to your product database, define and curate the data required for reps to take action, and distribute insights in near-real-time.
Send an email reminder or Slack alert to account owners when renewals are upcoming and provide key context like billing status and health score to help reps prioritize activities.
Align data across your CRM, Support and Customer Success software and ensure your reps are operating with a consistent and shared view of the customer.
Create a customer health score that monitors engagement with marketing programs, activities with sales, and product usage. Then, alert key stakeholders when that score crosses a critical threshold.
"Syncari has allowed us to bring product usage data into our real-time customer health score. Predicting what customers are at risk of churn is now much more data-driven, and we're seeing record-breaking NDR as a result."
Sr. Director, RevOps
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