The Syncari Synapse for Oracle CX Sales provides bidirectional sync and fully supports Syncari functions and actions for many Oracle CX objects.
How it Works
Objects from Oracle CX can be mapped to entities in Syncari using the Sync Studio. Changes on the records for these objects are periodically (near real time) synced from Oracle CX into Syncari. Syncari provides a flexible conflict resolution strategy in cases where multiple updates are noticed for the same record. The data can be enriched, deduped and cleansed before storing it in Syncari. Data flowing from different systems into Syncari is optionally synced to Oracle CX.
Supported Objects and Workflow
The Oracle CX Sales Synapse allows synchronization on these objects:
- Account
- Contact
- Sales Lead
- Opportunity
- Resource
- Activity