Syncari's Jira Service Desk Synapse maps tickets, contacts, and account data into a unified entity model, keeping support records aligned with CRM and customer success systems. Schema changes are handled automatically, so service data is always accurate and ready to activate across the stack.
Objects from Jira can be mapped to entities in Syncari using the powerful Sync Studio. Changes on the records for these objects are periodically (near real time) synced from Oracle into Syncari. Syncari provides a flexible conflict resolution strategy in cases where multiple updates are noticed for the same record. The data can be enriched, deduped and cleansed before storing it in Syncari. Data flowing from different systems into Syncari is synced to Jira. Any schema changes like addition of new column or column rename in Jira are auto detected and the user has the option of auto mapping.
The Jira Synapse allows synchronization on the below listed objects:
Syncari synchronizes Jira schema and its mappings with Syncari’s schema during every sync cycle. The newly added columns on the Jira tables and newly added tables are detected automatically and available for usage in the pipelines.
