About Altair
Altair is a global leader in simulation, high-performance computing (HPC), and artificial intelligence (AI).
To support its enterprise data modernization strategy, Altair selected Syncari to replace its legacy master data hub. The objective: create a real-time, AI-ready platform to synchronize party data seamlessly across sales, finance, and support systems.
Today, Syncari’s Agentic MDM™ powers Altair’s unified data infrastructure—driving operational agility, platform-wide observability, and enterprise-scale digital transformation.
The Challenges
Altair faced critical roadblocks across systems and teams, limiting trust in party data and slowing transformation:
1. System Reliability & Observability Gaps
- Legacy MDM Shortcomings: Inability to scale, poor visibility, and lack of governance introduced risk and slowed decisions.
- API & Jira Failures: Frequent 5xx errors and broken syncs disrupted automation and business processes.
- No Retry Logic or Alerting: Failed syncs went undetected, especially during customer onboarding—damaging reliability and user confidence.
2. Operational Inefficiencies
- NetSuite Instability: Asynchronous syncs were slow, error-prone, and unreliable for finance, billing, and order workflows.
- Fragmented Access Control: Teams couldn’t easily filter, export, or manage records—causing governance breakdowns and siloed operations.
3. Data Hygiene & Governance Limitations
- No Proactive Alerting: System issues escalated too late, affecting time-sensitive functions.
- Limited Cleanup & Reporting Tools: Auditing, default field values, and exports were bottlenecked by missing capabilities.
The Solution
To address these challenges, Altair deployed Syncari’s Agentic MDM™—replacing its legacy hub with a unified, intelligent, and resilient platform for party data.
| Modernized MDM Core: | Legacy master data system replaced with Syncari’s agentic, real-time data platform. |
| Enterprise-Wide Sync Stability: | 100% API uptime with continuous observability across all connected systems. |
| Proactive Monitoring: | Introduced alerting flows and retry logic to surface and resolve sync issues in real time. |
| NetSuite Optimization: | Implemented async performance upgrades, custom record creation, and error-free finance operations. |
| Governed Access & Permissions: | Role-based controls enabled secure record filtering, export, and user-specific data views. |
| Insights Studio V2: | Delivered real-time dashboards, BI-ready metrics, and executive reporting for data transparency. |
| Extensible Infrastructure: | Integrated MySQL and launched custom sync actions to accommodate unique use cases and future growth. |
Results
| Legacy MDM Fully Replaced | Signals full transformation and system modernization |
| 100% API Uptime Across Systems | Trust in system reliability; supports Syncari’s real-time promise |
| Proactive Escalation and Alerting Framework Launched | Highlights observability—a Syncari differentiator |
| Resolved Jira & NetSuite Sync Failures | Addresses common technical pain with highly recognized platforms |
| Seamless Data Migration and Go-Live | Boosts buyer confidence in change management and rollout |
| MySQL & Custom Action Features Delivered | Signals extensibility and technical agility |
| Advanced Filtering, Export, and Cleanup Enabled | Demonstrates improved data hygiene and user control |
| Access & Permissions Standardized Across Teams | Supports governance, compliance, and usability goals |
| Insights Studio V2 Deployed for Reporting | Visual proof of results; complementary, but not foundational |
Conclusion
Altair’s Data Transformation—Powered by Syncari Agentic MDM™
With Syncari, Altair fully replaced its legacy MDM and built a next-generation, AI-ready data infrastructure that scales with its enterprise needs.
The transformation unified party data across sales, finance, and support—ensuring API reliability, platform observability, and trust in every system of record. By empowering teams with governed, real-time data access, Syncari enabled smarter business decisions and operational resilience across the board.
Altair’s journey from fragmented systems to unified intelligence is now a core pillar of its digital transformation—and a benchmark for what’s possible with Syncari Agentic MDM™.
