Gainsight CS Synapse Overview

The Syncari Synapse for Gainsight provides bidirectional synchronization and fully supports Syncari functions and actions to: 

  • Standard objects
  • Custom objects

How the Gainsight CS Synapse works

Objects from Gainsight can be mapped to entities in Syncari using the powerful Sync Studio. Changes on the records for these objects are periodically (near real time) synced from Gainsight into Syncari. Syncari provides a flexible conflict resolution strategy in cases where multiple updates are noticed for the same record. The data can be enriched, deduped and cleansed before storing it in Syncari. Data flowing from different systems into Syncari is synced to Gainsight. Any schema changes like, addition of new field, field rename, etc in Gainsight are auto detected and the user has the option of auto mapping.

Supported objects and workflow

The Gainsight Synapse allows synchronization on the below listed objects:

  • Company
  • Person
  • Custom Objects

Out of the box dedupe, merge, sentiment analysis, etc are available in Syncari, which can be used in the sync pipeline for the above objects.

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