The Syncari Synapse for Zendesk provides bidirectional synchronization and fully supports Syncari functions and actions to:
Customer Support objects
Customer Engagement objects
How It Works
With Zendesk Synapse, you can synchronize data from Zendesk Suite and Zendesk Sunshine into Syncari and other systems. Zendesk support and engagement objects can be mapped to entities in Syncari using the powerful Sync Studio. Changes on the records for these objects are periodically (near real time) synced from Zendesk into Syncari. Syncari provides a flexible conflict resolution strategy in cases where multiple updates are noticed for the same record. The data can be enriched, deduped and cleansed before storing it in Syncari. Data flowing from different systems into Syncari is synced to Zendesk. Any new custom objects created in Zendesk Sunshine are auto detected and the user has the option of auto mapping these objects to Syncari entities.
Supported Objects and Workflow
The Zendesk Synapse allows synchronization on the below listed objects:
Out of the box dedupe, merge, sentiment analysis, etc are available in Syncari, which can be used in the sync pipeline for the above objects.
What are Synapses?
Syncari’s intelligent capabilites extend to the edge of the connected systems and perform advanced operations — connectors does not capture their true value.
Missing an Application?
The Syncari team is continuously working to create new Synapses that seamlessly support additional platforms that are critical to data issues in businesses.
Please email firstname.lastname@example.org if there is a specific platform you would like us to support.