The Syncari Synapse for Jira Service Management provides bidirectional synchronization and fully supports Syncari functions and actions to:

• Standard Objects

How It Works

Objects from Jira Service Management can be mapped to entities in Syncari using the powerful Sync Studio. Changes on the records for these objects are periodically (near real time) synced from Jira Service Management into Syncari. Syncari provides a flexible conflict resolution strategy in cases where multiple updates are noticed for the same record. The data can be enriched, deduped and cleansed before storing it in Syncari. Data flowing from different systems into Syncari is synced to Jira Service Management. Any schema changes like, addition of new field, field rename, etc in Jira are auto detected and the user has the option of auto mapping.

Supported Objects and Workflow

The Jira Service Management Synapse allows synchronization on the below listed objects:

• Customer
• Info
• Knowledgebase
• Organization
• Request
• RequestType
• Product

Out of the box functions like dedupe and merge are available in Syncari, which can be used in the sync pipeline for the above objects.

Syncari provides the ability to enroll Customers in Jira workflows, if the contact meets the specified criteria during sync pipeline.